Scan a customer and add stamps

This is the job your cashiers will do most. It takes about ten seconds.

You need: a phone or tablet with the Scanner App open and logged in. If you have not set that up yet, see Install and log in to the Scanner App.

Steps#

1. Open the Scanner App and tap Scan.
2. Point the camera at the QR code on the customer's card.
3. The customer's card opens on your screen.
4. Use the + and − buttons to choose how many stamps to add. For a normal visit this is 1.
5. Tap Add Stamps.
6. Tap Add in the confirmation box.
7. When you see "Successful transaction", tap Done.

The customer's card updates on their phone within a few seconds.

If the card will not scan#

• Ask the customer to turn their screen brightness up and hold the phone still.
• Clean the camera lens and avoid glare on the screen.
• Use Search customers on the Scanner App home screen and look the customer up instead. See Find a customer.

Other card types#

Stamp cards are only one of the types you can run. Cashback, discount, multipass, gift, coupon and membership cards each work a little differently at the counter. See the Scanner App section for each one.

Next#

• Redeem a reward
• How the Scanner App works