Restore a lost or deleted card

If a customer loses their phone, gets a new one or deletes the card by mistake, they keep their stamps and balance. They just need to install the card again.

Steps for the customer#

1. Scan the card's QR code or open its install link.
2. Fill in the form with the same phone number and details as before.
3. Tap Add to Apple Wallet (or the Google Wallet or home screen button on Android).
4. The system recognises the customer and shows Continue with Card Issue. Tap it.
5. A Confirmation code is sent to the customer's phone number. Enter it.
6. Tap Continue with Card Issue again. The old card, with all its stamps, is restored.
7. Tap Add to put it back in the wallet.

What you can do to help#

• Find the customer in Customers (see Find a customer) and send them their install link from the profile.
• Check their phone number in the profile so you can tell them which one to use.